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Holidays booked through holiday-special.com are governed by Holiday Express
(UK) Ltd.'s Terms and Conditions. These are as below.
Should you require any clarification of these Terms
and Conditions, please ask a Holiday Express representative at the time
of making your booking.
These terms and conditions do not affect your statutory rights as a
consumer.
Insurance It is a condition of booking with
every tour operator that you have adequate insurance cover. Such insurance
will ensure that you are properly covered against unexpected cancellation
charges, medical costs that might be incurred while you're away, loss
of money, or belongings, or personal liability claims. Please note that
the cover offered by most credit card companies is not normally adequate
for package holiday or holiday flight bookings.
If you require insurance cover, Holiday Express will be pleased to arrange
it at the time of booking, though you are free to make your own arrangements.
Date Of Cover Clients are covered from the date
that the insurance is paid, normally at time of booking.
Insurance Warranty
1. Prior to and at the time of effecting the insurance if purchased through
Holiday Express you must confirm:
(a) That you are not aware of any reason why the holiday should be cancelled
or curtailed;
(b) That no person to be covered by the insurance policy is receiving
or awaiting treatment as a hospital in-patient;
(c) That no person is travelling against the advice of their doctor or
for the purpose of obtaining medical treatment or where a terminal prognosis
has been given;
(d) That if you or any other member of your party has received treatment
as a hospital in-patient during the six months prior to booking you/they
have obtained medical opinion as to the advisability of taking the holiday;
2. You will advise the company if any of the above arise after taking
this insurance.
Correct Spelling of Names, Titles All names,
titles and initials of those travelling should be correctly given at the
time of booking. Changes cannot be made at a later date without extra
charges being incurred. Please note too, that correct ages are required
for insurance cover within the following bands: (Under 3) (3-18), (Over
65).
Costings All costings are subject to final confirmation
as on the Tour Operator invoice. Errors and omissions are excepted. Children's
discounts are all subject to the correct age of the child being given
as at the last date of the holiday.
Passports All clients must be in possession
of a full 10-year passport. You MUST inform Holiday Express if you are
travelling on a British Subject's Passport. Persons over 16 on day of
travel must have their own passport. On a family passport the lead name
must travel.
Visas The following applies to EC passport holders.
Visas are required to be purchased in advance for certain countries, including
Egypt and India. Clients can use the Holiday Express Visa Service to get
these at an additional cost with normal and emergency services available.
Other countries, including Israel and Turkey require tourist single entry
visas to be purchased on arrival. If you are not travelling on an EC passport,
other rules may apply. Please check with Holiday Express for advice or
contact the embassy of the country you're travelling to.
It is your responsibility to ensure you have adequate
visas for the destination you intend to visit.
Medical Advice Please ensure that you ask a
doctor for any medical advice applicable to the countries you will visit.
Discounts and Gifts Discounts and gifts only
apply if the balance payment is paid to Holiday Express on or before the
date on the Holiday Express Invoice - Normally 10 weeks prior to departure
or for bookings within 10 weeks of travel full payment at time of booking.
If payment is not received, discounts and gifts will be removed. Balance
reminders are not normally issued.
Operators' Booking Conditions/Fair Trading Terms
Ensure that you have read
the booking conditions, which are in your tour Operator's brochure.
Flight Timings
All flight timings are provisional and could be subject
to change. You will be informed of any major change.
Square Deals - Sun Deals When this type of late
holiday is booked, you should be familiar the Operator's extra conditions.
Credit and Debit Card Payments For all bookings,
credit card charges are as follows: MasterCard or Visa - 1.5%, American
Express/Diners Club 2.5%
Cancellations Cancellation must be in writing
by lead name and sent to Holiday Express at 6th Floor Gwent House, Gwent,
Wales NP44 1PL, telephone 0870 040 2200 (+44(1)633 62 75 50 if calling
from outside the UK). When a holiday is cancelled after full payment has
been made, any discount taken must be repaid and claimed back from your
insurance company.
Other Service Charges
Holiday Express will make the following charges in addition to any tour
operator charges.
Amendment: £10 per person for amendments to booking.
Cancellation: £10 per person except when cancellation charge
is 100%, no charge will be made.
Delivery Times and Pricing
For bookings made 1 to 14 days before travel, tickets are collected from the departure
airport on the day of travel. For bookings made over 14 days before travel, tickets will
be posted 10 days prior to departure.
Prices The price of delivery of your tickets are included in the
price, except where the tickets are allocated "Ticket On Departure". In this case you will
be advised of the charge at time of booking as the charge varies depending on the tour operator.
Goa The Indian authorities will not permit Indian passport holders
to travel on Charter Flights.
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